ISO 29990

Learning services for non-formal education and training — Basic requirements for service providers

ISO 29990 is a quality management system standard for providers of education and training services. ISO 29990 provides a unified model for a quality and professional mode of operation, as well as a common reference point for both LSPs and their clients for the conceptualisation, development and delivery of the specified programme.

International Education Excellence (IEE) is a standard which allows parents and students alike to compare the quality of schools globally. The IEE certification process takes into consideration all relevant areas of school quality, including the school’s management, quality of staff and teaching processes, among others. The certification encourages schools to evaluate and improve their internal management system by identifying any key deficiencies found as well as providing remedies for their resolution.

The ISO 29990 standard is an international standard addressed to providers of training services operating in the field of out-of-school education and training. It is a standard describing requirements for a quality management system that fully takes into account the specificity of the training industry. It is a standard that can be easily integrated with a quality management system based on the ISO 9001 standard.

With the ISO 29990 certification, the transparency and comparability of the various programmes offered by the many providers are increased. ISO 29990 is not only useful for organisations looking for a reputable partner to work with, but it also imposes on LSPs to ensure their consistency in providing quality services and improving organisational effectiveness.

In addition to ensuring that education providers deliver value to their students, the IEE certification process helps schools identify problems early on to allow a speedy resolution and minimise potential reputational and financial risks. It can be used as an effective management tool to ensure excellence in all levels of your institution’s operations.

The ISO 29990 standard puts a special emphasis on the identification of needs and expectations and the satisfaction of the so-called interested parties, understood as:

Training participant

Training group

Enterprise / institution directing employees for training or studies

Persons and organizations financing education, etc.

The IMPLEMENTATION of ISO 29990: 2010 takes place in the following order:

zero audit

consultant / implementing auditor (external, leading) gets acquainted with the functioning of the organization,

appointing and training a person who is to act as a Plenipotentiary for the Quality Management System,

preparation of implementation for compliance with the standard: preparation of documentation, quality records, consideration of procedures,

auditing audit,

preparation for the certification audit.

Benefits of ISO 29990 Learning Services Management System:

Achieving a standard in learning services with ISO 29990

To be seen as a source of reputation and prestige in the sector,

Creating a serious competitive advantage in a difficult sector,

Reaching more customers with the perception of quality service represented by ISO 29990 certificate,

Service delivery in line with customer expectations,

Institutionalization by establishing a management standard,

Increasing efficiency and profitability,

Gaining a constantly developing and improving corporate profile,

Continuous improvement of overall performance.

This standard serves as the evidence for international marketability of education services. The confusion which was due to uncountable quality models and quality approaches in the field of non-formal education and training has been stopped. Now there are clear processes as well as a clear process orientation. This standard is becoming a sustainable tool to evaluate and ensure quality capability in the international education market as it offers a customized management system to both tutors and learning service providers.

Transparency and comparability between learning service providers all over the world are now possible.

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